Question 1

Will my phone work with an eSIM in Global · 117 countries?

Accepted Answer

Choose your phone above and we’ll check it before you continue. If your model varies by region, we’ll show you how to confirm that it supports eSIM.

Question 2

Where can I use the Global · 117 countries eSIM?

Accepted Answer

Keep one eSIM installed across all 117 included countries. Check the country list on this page before you buy.

Question 3

Which networks will I use in Global · 117 countries?

Accepted Answer

It connects to Etisalat and One Albania and Vodafone and Beeline and MTS and Movistar and 3 and Optus and Bakcell and BH Mobile and HT-ERONET and Base and Orange and Proximus and Vivacom and Tigo and Claro and TIM and Vivo and Mascom and Rogers Wireless and Videotron and Airtel and Salt and Sunrise and Swisscom and movistar and WOM and MTN Cameroon and China Mobile and China Unicom and PrimeTel and O2 and TDC and Telia and Elisa and Yoigo and Telia / DNA and Bouygues and Free Mobile and SFR and AirtelTigo and MTN and GibTel and Wind and IT&E Wireless and MTN Areeba and csl/1010 and SmarTone and A1 and Tele2 and Telenor Hungary and Indosat Ooredoo and Telkomsel and Hot Mobile and Partner and Pelephone and PHI Networks and AirTel and Jio and Nova and Umniah and Zain and KDDI/au and NTT docomo and Rakuten Mobile and SKTelecom and Ooredoo and Tele2.kz and 7acht and FL1 and Dialog and Hutch and Mobitel and Lonestar Cell MTN and BITĖ and POST and Tango and Bite and LMT and Orange Morocco and Unité and m:tel CG and Telenor and T-Mobile and Telekom.mk and vip and GO and Melita and my.t and Telcel and CelcomDigi and U Mobile and KPN and One NZ and Spark and Omantel and SMART and Jazz and Play and Plus and MEO and NOS and ooredoo and Digi.Mobil and mts and VIP and Mobily and SingTel and StarHub and TPG Telecom and Telemach and Swazi Mobile and Swazi MTN and AIS and CAT and TrueMove H and Turkcell and Chunghwa and FarEasTone and Vodacom and Kyivstar and lifecell and Verizon and Antel and IPKO and Cell C and Telkom. You can get up to 5G, depending on your phone, location and the local network.

Question 4

Can I share my data with a hotspot?

Accepted Answer

Ask us before buying if hotspot sharing is important to you.

Question 5

When does my plan start?

Accepted Answer

Your plan starts when it first connects in Global · 117 countries. You can install it before your trip without starting the plan.

Question 6

What happens when I use all my data?

Accepted Answer

After that, you can keep using data at 384 Kbps until the next day.

Question 7

Can I keep using my normal SIM?

Accepted Answer

Yes. Keep your normal SIM active for your phone number and select Alaveno for mobile data. Turn off data roaming and automatic data switching on your normal SIM if you want to avoid unexpected roaming charges.

Question 8

Will my WhatsApp number stay the same?

Accepted Answer

Adding a travel eSIM does not automatically change your WhatsApp number. If WhatsApp asks about a new number, keep your existing number unless you deliberately want to change it.

Question 9

Can I get a refund if my trip changes?

Accepted Answer

It depends on your order status and our refund terms. Contact us before installation or use where possible; we’ll review the actual purchase instead of making a blanket promise.

Question 10

How much is an eSIM for Global · 117 countries?

Accepted Answer

Plans currently start at $11.90. You’ll see the full price before you pay.

Country	Local networks	Available speeds
UAE	Etisalat	5G
Albania	One Albania · Vodafone	5G / 4G
Armenia	Beeline · MTS	4G
Argentina	Movistar	4G
Austria	3	5G
Australia	Optus	5G
Azerbaijan	Bakcell	5G
Bosnia and Herzegovina	BH Mobile · HT-ERONET	4G
Belgium	Base · Orange · Proximus	5G
Bulgaria	Vivacom	5G
Bolivia	Tigo	4G
Brazil	Claro · TIM · Vivo	5G / 4G

Language and currency

Global · 117 countries eSIM

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