Turn on the Alaveno eSIM line

No connection

Fix an eSIM connection

Check the right eSIM, mobile data, roaming and network settings step by step.

1. 1

   Turn on the Alaveno eSIM line

   A downloaded eSIM can stay switched off until you choose to use it.

   Settings → Cellular → Alaveno

   Turn on Turn On This Line.

2. 2

   Choose Alaveno for mobile data

   The eSIM can be on while your phone still sends data through your usual SIM.

   Settings → Cellular → Cellular Data

   Select Alaveno. Turn off Allow Cellular Data Switching while testing.

3. 3

   Enable data roaming for Alaveno

   Travel eSIMs connect through partner networks, so roaming must be on for this line.

   Settings → Cellular → Alaveno → Data Roaming

   Turn on Data Roaming for Alaveno.

4. 4

   Check the APN only if your eSIM shows one

   Most plans configure this automatically. A wrong APN can stop data from working.

   Settings → Cellular → Alaveno → Cellular Data Network

   Use the APN shown on your Alaveno installation page. If none is shown, leave it unchanged.

5. 5

   Reconnect to the local network

   After changing SIM settings, the phone may need to register with the network again.

   Control Centre → Airplane Mode

   Turn Airplane Mode on for 20 seconds, turn it off, then restart the iPhone if needed.

6. 6

   Check that the plan still has data and time

   A used-up, expired or not-yet-active plan cannot provide mobile data.

   Alaveno → My eSIMs

   Open your eSIM and check its remaining data, expiry and latest update.