Version 12 August 2026
Refund policy
Refunds depend on what happened to the specific eSIM. Contact us before deleting it so we can preserve the facts needed for a fair decision.
When to contact us
Contact us if an eSIM was not delivered, could not be installed, failed to connect despite the correct steps, or does not match the plan confirmed at checkout.
What we check
We check payment, delivery, installation, activation, usage and support history. Eligibility can differ once an eSIM has been installed, activated or used.
Before requesting
Do not delete the eSIM, share its QR code or buy the same plan again. Attach the order in the contact form and complete the relevant troubleshooting steps where practical.
Outcome and timing
We explain whether the order can be fixed, replaced or refunded. An approved refund is returned to the original payment method; the payment provider and bank control when it appears.
Consumer rights
This policy does not limit mandatory cancellation, conformity or refund rights under applicable consumer law.