Alaveno help

What do you need help with?

Get the right steps for your phone and eSIM, or send the details to our team.

Start here

Solve the problem step by step

No signal or data

Check the line, mobile data, roaming and network settings in the right order.

Setup help

Choose what went wrong and get instructions for that exact problem.

Browse help

Getting started

Choose a plan, check your phone and know when your data begins.

Installing your eSIM

Add the eSIM safely with a link, QR code or manual details.

Connection help

Fix mobile data, roaming, APN and network-selection problems.

Plans and data

Understand validity, data use, hotspots and top-ups.

Payments and refunds

Find receipts, payment answers and refund eligibility.

Account and orders

Find an order, open installation details and manage your account.

Human help

Email support

Send the details by email and you’ll receive a support reference straight away. Live chat is not currently available.